I was in an incident review recently where one of the problems was a human going too fast. This process is very manual, repetitive, and boring, and it rarely fails, so we skip some steps. That mostly works (see Why Do Things Go right?), except when it doesn’t. Ripe for occasional issues and likely in need of automation.

I believe we often skip steps because we don’t know why we do them. It’s not tedious for tediousness sake, it’s often there because it’s important. And until we have the automation, or maybe we’ve intentionally chosen not to automate it, we need to find some way of helping the human ’live the situation.'